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What do the statuses of my order mean?

Each order can go through 4 statuses:

  • New : your order is recorded and awaits its validation from the wholesaler.
  • Validated : the order has been accepted and validated by the wholesaler.
  • Cancelled : This status is displayed when your order is cancelled (either by yourself or by the supplier) or when the payment has failed.
  • Shipped : Your order has been handed over the carrier.

Click here to check the status of your orders.